This page explains how returns and refunds work at Postroom. It does not affect your statutory rights.
Your right to cancel
If you are a consumer, you can cancel your order for any reason within 14 days of delivery, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us by email within those 14 days, then return the item within a further 14 days.
Items should be unused and returned in their original packaging where possible. Packaging must be unopened, in whole packs, and not printed or cut to size. Machines must be unused. You are responsible for the cost of returning the item.
For pallet orders, we can arrange collection on your behalf. We tell you the collection cost before it is booked, and this cost is deducted from your refund unless you have paid it separately.
Business customers
If you buy as a business rather than as a consumer, the 14 day consumer cancellation right described above does not apply to you. If goods you have bought as a business are faulty, we will always put this right, in line with the Consumer Rights Act 2015 and the warranty terms for the product.
Faulty goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that period, we will repair or replace the item, or offer a refund if that is not possible. We cover reasonable return costs for a genuinely faulty item.
Warranty
Each product listing states its warranty terms. To make a warranty claim, contact us with your order number and a description of the fault, including photos where relevant.
How to arrange a return
- Email info.msutrade@gmail.com with your order number and the reason for the return.
- We reply with return instructions, and for pallet orders, a collection quote where one applies.
- Pack the item securely, using the original packaging where possible, and keep proof of postage or collection.
We refund the price of the goods once we have received and checked the returned item, using the payment method you used to order.
Postroom is a trading name of Mohammed Saber Uddin, a sole trader. Address: 185 Plashet Road, London, E13 0QZ, United Kingdom. Email info.msutrade@gmail.com, telephone 07477 110459. Not registered for VAT.